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CLICK HERE TO REQUEST A RETURN

What you need to know before requesting a return

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can click the link above. Please note that the shipping costs will not be refunded.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@lereveluxueux.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions
When receiving a product that has been used or is damaged by the customer Le Rêve Luxueux can not refund the purchase amount. The item will be sent back to the customer, in this case, the customer will be charged for the shipping costs made. 

Items that are not requested to be returned within 14 days after receiving the item are not being refunded and also will be sent back to the customer.

Exchanges
The fastest way to ensure you get what you want is by clicking on the link above. You will be able to request an exchange. Or request your exchange wish via info@lereveluxueux.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we approved your return, please contact us at info@lereveluxueux.com.